Privacy Policy
Introduction
Respecting the privacy of its customers, company “AIGAION HOLDING L.T.D” is committed to protecting and safeguarding your Personal Data. With this Privacy Policy, you may get to know about how and why we collect and process your Personal Data, what we do with it, how we store it, who we send/ disclose it to, and be informed about your privacy-related rights and how you are protected by law.
Please note that this privacy policy refers to your Personal Data we collect, and process based on your quality as customer of our company, visitor or user of our website.
Company Details
AIGAION HOLDING L.T.D is a company which resides in Thessaloniki, Acheloou Str. 9, with T.I.N. 998228328, which is subject to the Tax Office A’ of Thessaloniki.
Personal data reviewed and processed by AIGAION HOLDING L.T.D
Personal data is any information related to you which may identify your identity, such as your name, contact details, order number, payment information, and any information related to your access to our site.
When referring to the processing of your Personal Data, we refer to any operation or series of operations carried out, with or without the use of automated means, on Personal Data or sets of Personal Data, such as collection, registration, organization, structure, storage, adaptation or revision, retrieval, search of information, use, disclosure by transmission, dissemination or any other form of communication, association or correlation, limitation, deletion or destruction.
We may collect your Personal Data when you buy products at our legitimate online store, when you use our website and when you are contacting us.
Your Personal Data, before getting stored in our system, are being encrypted and may be processed/ used only by dully authorized staff of our company.
We apply strict security procedures when storing and disclosing your Personal Data and in order to protect them from accidental loss, destruction or damage. The Personal Data you provide is protected by SSL technology (Secure Socket Layer). SSL technology is the principal method used for the encryption of personal information and credit card information, to ensure secure online transfer.
All payment data is transmitted through a secure SSL connection to a MultiprotocolLabelSwitching (MPLS) and stored in accordance with the Payment Card Industry Data Security Standards (PCI DSS).
We may disclose your data to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have the appropriate technical and operational security measures to protect your Personal Data, in accordance with the laws of Greece and the European Union on data protection.
Providing your Data is Mandatory
Provision of your Personal Data to the Company is necessary to achieve the purposes set forth in this Privacy Policy.
If you refuse to provide the information indicated as mandatory on a website, achievement of the basic purpose of collecting the particular Data shall be impossible and the Company might therefore be unable to execute the sales contract or to provide other services available on the website.
Provision of additional data to the Company, other than those indicated as mandatory, is optional and does not affect the main purposes of data collection, but their provision serves to optimize the quality of the services provided.
Where, Why and for How Long do we use your Personal Data
Ordering Products: The Company processes your Data in order to fulfill its contractual relationship, perform an order of products and / or services, provide customer care, comply with legal obligations, refute, raise or enforce legal requirements. Your Data might need to be transferred to third parties for the supply or delivery of the product or service you have ordered. In addition, we may keep your Data for a reasonable period of time in order to meet our contractual obligations, such as return policies, as the relevant legislation provides. In addition, collection of your Personal Data helps verify/ check a credit card/ other methods of payment: We use your payment information for accounting, billing and audit, as well as to detect or prevent any fraud incidents.
Communication: The Company uses your Data to be able to respond to your requests/ queries, refund requests and / or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also keep a record of your inquiries / requests to the Company, in order to better respond to any future communication. We do this based on our contractual obligations to you, our legal obligations and our/your legitimate interests to provide the best possible service and be able to improve our services based on your own personal experience.
Finding a job: The Company processes your Data to evaluate your qualifications and skills for the position you are applying for or for another position within the Company and for purposes of communication with you in relation to that purpose.
Administrative or legal purposes: We use your data for statistical and marketing analysis, system testing, customer inquiries, maintenance and development, as well as for dealing with disputes or claims. Please note that we may create a data profile with the data we collect from you for statistical analysis and marketing analysis purposes. Any activity creating a profile will be taking place only after your consent has been obtained, doing our best to ensure that any data which these profiles are based on is accurate. By providing your Personal Data, you explicitly agree that we may use such data to perform profile-building activities in accordance with this Privacy Policy.
Contacting Customer Care Department: We use your data to manage our relationship with you as a customer, improve our services and upgrade your experience.
Sending newsletters /offers, web push notifications, invitations to competitions: With your consent, we will use your Personal Data, preferences and transaction data to inform you by email, the internet, by telephone and/or via social media for products and services relevant to you, including personalized offers, discounts, etc. In addition, depending on your navigation, you might receive, with your prior consent, notifications about our offers, news, wish list and/or your shopping cart.
We process your Personal Data only when we have a legal basis to do so. The legal basis depends on the reasons and causes laid down by the National and Community Law.
We may also process your Personal Data for the following reasons:
Because you have given us your consent to use your Personal Data (e.g., for marketing purposes)
For the purpose of sending you informational messages via email (email), mobile (SMS) or other electronic means about new products and general offers.
For the purpose of sending special personalized offers that apply exclusively to you, as holders of the MED Member Card and are relevant to your preferences.
Only people aged 18 and over may provide their own consent. Persons under this age require the consent of parents or legal guardians.
We do not keep your data for a period longer than necessary to fulfill the purpose for which it is being processed. In order to determine the appropriate retention period, we take into account the quantity, nature and sensitivity of Personal Data, the purposes for which we process it, and the ability to achieve these purposes by other means.
When we no longer need your Personal Data, we will delete or destroy it in safely manner. We also take into account whether and how we can minimize, over time, the Personal Data we use and whether we can keep them anonymously so that they can no longer be associated with you or identify you. In this case, we may use them without any further notice.
Know your Rights
You are entitled to access your Personal Data
This means that you have the right to be informed by us on whether we process your Data or not. If we do process your Data, you may ask to be informed about the purpose of the processing, the type of Data we keep, who we transmit it to, how long we store it, whether automated decision making is taking place, but also about your other rights, such as correction and/or deleting data, limiting processing of such data and submitting a complaint to the Data Protection Authority. This enables you to obtain a copy of your Personal Data we keep, and to confirm that we process it in accordance with the law.
You are entitled to have any inaccurate Personal Data rectified
Should you find that there is an error in your Data, you may apply to have it corrected (such as name correction or new address).
You are entitled to have your Data deleted
This allows you to ask us to delete or remove your Personal Data when there is no reason to continue processing it. You also have the right to ask us to delete or remove your Personal Data in cases where you have successfully exercised your right to opt-out (see below) in cases where we might have processed such information improperly or when we need to delete your Personal Data in order to comply with local regulations. However, please note that we may not always be able to comply with your request for deletion of your date, due to specific legal reasons for which you will be notified, if necessary, when submitting your request.
You are entitled to request Portability of your Data
You may request to receive, in a readable form, the Data you have provided or ask us to transmit it to another processor.
You are entitled to ask limited processing of your Data
You may ask us to restrict the processing of your Data for as long as your processing objections are pending. This allows you to have processing of your Personal Data suspended, in the following cases: (a) in case you wish to confirm accuracy of such data, (b) when use of such data is unfair, but you do not wish to have them deleted, (c) when you wish us to keep your data even if this has not been requested by us, in case this is necessary for you to validate, exercise or defend any legal claims; or (d) you have opposed to the use of your data by us but you have to confirm if we have compelling legitimate grounds to do so.
You are entitled to oppose and withdraw your consent to have your Data processed
You may oppose the processing of your Data and we shall refrain from such processing unless there are other compelling and legitimate reasons that prevail over your right. If you have consented to your data being collected, processed and used, you may revoke your consent at any time with future effect.
You may choose not to receive Marketing Communications
You may choose not to receive marketing communications or other promotional offers of our Company, by contacting us at the contact details available.
If you wish to exercise any of these rights, please send a letter to the Company or contact us via e-mail at info@artlifeconcept.com
In the event that you exercise one of the above-mentioned rights, the Company shall take all possible actions to satisfy your inquiry within three (3) months of its submission and authentication, informing you in writing on whether such inquiry has been satisfied, on the reasons preventing you from exercising such right, or on satisfaction of one or more of the above mentioned rights in accordance with the General Data Protection Regulations.
In particular, to withdraw your consent to your e-mail address being used by us, this can also be done online by following the respective link and instructions available in all our communications sent to you (unsubscribe).
In addition, if you believe that any of your rights or a legal obligation of the Company is violated with respect to the protection of Personal Data, you may file a complaint with the competent supervisory authority. As AIGAION HOLDING L.T.D is a Greek company, the competent supervisory authority for the control of its compliance is the Hellenic Data Protection Authority (DPA).
Accessing your Personal Data (or exercise any of the other rights) is free of charge. However, we may charge you a reasonable fee, in case your request for access is clearly unjustified or excessive. Alternatively, in such cases, we may refuse to meet your request.
We may need to ask you for specific information in order to be able to confirm your identity and to guarantee your right to access your data (or to exercise any of your other rights). This is another important safety measure so that Personal Data are not disclosed to anyone who does not have the right to receive such data.
Cookies and website tracking
This website uses cookie so we can improve the services we offer and provide you with certain features which you might find useful. This may include cookies of our media and advertising partners, that are placed on your computer when you visit our site.
Cookies are small text files transferred to your computer's hard drive through your browser, so we can recognize your browser and watch the visitors of our website. In this way, we better understand what products and services are best suited to you. A cookie contains your contact information as well as information that will allow us to recognize your computer when you browse our site, so that we can help you complete your purchase. Most browsers automatically accept cookies, but if you wish, you can change your browser settings to accept, reject, or delete cookies. The option “Help” in the toolbar of most browsers explains you how to prevent your browser from accepting new cookies, how to set it to notify you when you receive a new cookie, or how to disable all cookies. If you choose to change these settings, you may find that some features and options do not work as intended. Our cookies do not detect any information stored on your computer.
For more information on cookies and how to prevent them from being installed, please visit the following website: http://www.allaboutcookies.org
We use tracking software to monitor traffic patterns of our customers and use of our website, to help us develop the design and layout of websites. This software does not allow us to record any personal customer information.
Changes to the Privacy Policy
We update this Privacy Policy whenever necessary. If there are any significant changes to this Privacy Policy or the way we use your Personal Data, this will be posted on our website before the changes come into force and we shall notify you in any appropriate manner.
We do encourage you to go through this Policy regularly, so that you know how your Data is protected.